We’re here to make your theatre experience as easy and enjoyable as possible. Read below to find out everything you need to know about refunds, exchanges, and mobile tickets. Plus, if you’re eligible, we offer discounted tickets and concessions for certain performances, so be sure to check those out. Looking for the perfect gift? Our gift certificates can be redeemed for tickets, workshops, and memberships. And if you’re planning a big group outing, our dedicated group sales team is here to help with bookings of over 10 tickets.
Ticketing
How do you book online?
You’ll receive a confirmation email when you make your booking. Your digital tickets will appear 7 days before the date of your visit. Your QR-coded tickets will appear in Upcoming Events of your online account. These tickets are also accessible via our Theatre Royal Plymouth app.
How do you book by phone?
Call us on 01752 267222. Our phonelines are open Monday to Saturday, 10am to 5pm. We always offer digital tickets first, alternatively we also offer paper tickets to be sent to your address (£2.50 postage fee).
How do you book in person?
Our building is open Monday to Saturday, 10am to 2pm for in-person bookings. We always offer digital tickets first, but paper ticket can be provided.
Who do I contact about booking enquiries?
Please email our Box Office team with your order number on the subject line on boxoffice@theatreroyal.com for any booking requests and enquiries.
Are refunds available?
We are unable to offer refunds unless the show is cancelled.
We are pleased to be able to offer refund protection through our partnership with Booking Protect. This refund protection allows you to apply for a full refund on your order should you, or anyone in your party, be unable to attend due to unforeseen circumstances. Find out more here.
Do you offer ticket exchanges?
If you’re unable to attend the theatre on the day you’ve booked, we can help by offering an exchange service for an alternative performance for the same show. (Subject to availability) Please contact our Box Office on 01752 267222 before the date on your original ticket if you would like to proceed with an exchange. There is an admin fee of £1.50 per ticket for this service.
Concessions
Members
We strongly advise booking early for the best availability and prices. If you have a membership with us you need to login to your account before booking your tickets online. Your discount (Friends upwards) will then be applied.
If you have any problems accessing your online account, please email our Box Office at boxoffice@theatreroyal.com. Take a look at our Membership packages to get discounts on productions.
Family Tickets
We are happy to offer special Family Rate tickets for selected performances, which you can find more information on the productions listings under What’s On and ‘more info’ pages.
In order to qualify for this special rate, we require a group purchase of a minimum of 2 and a maximum of 6 tickets, with at least one adult and one child under the age under 16 included in the family group.
Enabler Tickets
We endeavour to make live performances accessible to everyone.
Accessible tickets can be purchased over the phone on 01752 267222 or in person at our Box Office.
Concession tickets are available for some of our performances; if you feel that you are eligible for a concession please ask when booking.
Gift Vouchers
Gift Vouchers
Our gift vouchers can be redeemed for a range of exciting experiences, including all productions, workshops, and memberships.
So whether you’re treating someone to an unforgettable night at the theatre, or helping them enhance their skills with a workshop or membership, our gift vouchers have got you covered!
All gift vouchers are valid for two years from the date of purchase. From Monday 20th March 2023 , Theatre Royal Plymouth will be accepting National Theatre Tokens until further notice.
Physical Vouchers
Our physical gift vouchers can be purchased via our in-person Box Office or by calling our team over the phone. Your voucher will be printed on a ticket and presented in a branded gift wallet, adding a special touch to your gift. An additional £3 (2nd class) or £3.50 (1st class) will be charged if you request to have them posted.
E-Vouchers
Our E-Vouchers are a great way to surprise your friends and loved ones with a thoughtful gift. You can even add a personalized message to make it extra special. Choosing an E-Voucher is also a sustainable option, as it helps to reduce our carbon footprint.
Group Booking
Group 20+ Tickets
We appreciate your efforts in organizing and coordinating a large group outing to the theatre. For smaller groups between 10-19 tickets, you can now book online. Group discounts varies from show to show.
Contact our Box Office for groups of 20+ to discuss the best price options and reservation details. You will recieve a confirmation email with details of your order including the payment date.
Schools 10+ Tickets
We’re here to help with your school group’s needs and preferences. For school groups, we require a minimum of 10 school pupils and we offer a 1 per 10 ratio of complimentary teacher’s ticket.
Contact our Box Office for school groups to discuss the best price options and reservation details. You will recieve a confirmation email with details of your order including the payment date.