Please find below some of our frequently asked questions regarding ticket booking, visiting Theatre Royal Plymouth or the Production and Learning Centre at TR2, and where to eat or drink at the theatre.
If you have any other questions, send us an email or call 01752 267222.
How do I book online?
You can book for any of our productions by visiting our What’s On section and clicking any of the ‘Book Tickets’ buttons. If you are experiencing problems booking online please call our Box Office team on 01752 267222.
How do I book in person?
The Box Office is open to book in person from Monday to Saturday 10.30am–8pm (6pm if there is no evening performance). On Sundays and Bank Holidays, the Box Office opening hours may vary. Please call us on 01752 668282 to confirm details.
How do I book on the phone?
Please call our Box Office on 01752 267222. Booking lines are open from Monday to Saturday 10am–7pm. Please note the booking lines may close early on some occasions.
How many tickets can I book online?
You may book up to 9 tickets per online order. Groups of 10+ or school groups can use our dedicated Group Sales service on 01752 267222 (option 1), from Monday to Friday, 10am–5pm or you can e-mail email@example.com.
What concessions are available?
We have a wide range of concessions, as below:
- STU – Students in full time education, those with valid NUS/School ID card.
- U16 – Aged under sixteen.
- Unwaged* – Universal Credit, Job Seekers Allowance or Income Support.
- Young/People's Co. – Theatre Royal Plymouth Young Company or People’s Company member.
- O60 – Aged over sixty.
- Disabled* – Disabled person.
- Schools* – School groups for pupils in full time education.
- Friends – Friends members.
- Groups* – 10 or more tickets.
Can I receive my tickets by post?
A £1.25 postage fee applies for tickets and gift cards that are mailed to customers. We will send these to you by Second Class mail. Please contact our Box Office on 01752 267222 to discuss other options.
Can I get a refund or change my ticket for another day?
Once purchased, tickets may not be refunded. Tickets may be exchanged, subject to availability, for an alternative performance of the same show. We charge an administration fee of £1.50 for this service. Please contact the Box Office on 01752 267222 if you wish to exchange tickets. Tickets may be accepted for resale. We cannot, however, guarantee that all tickets will be resold. A fee at 10% of the face value of the tickets will be charged for this service.
What happens if my tickets do not arrive or I mislay them?
All tickets are posted out 2nd Class via Royal Mail. Should you mislay them or they fail to arrive in the post we can reprint your tickets but only on the day of the performance you’re attending. If you booked your tickets online, please bring your email confirmation with you as proof of purchase. If you booked your tickets by phone or in person, please bring your order reference number with you as proof of purchase.
How do I purchase Gift Vouchers?
Theatre gift vouchers can be purchased online or through our Box Office and may be redeemed for all shows, interval drinks, workshops, tours, memberships, and dining in The Apron at Theatre Royal Plymouth.
Can I buy a ticket through Third Party Ticket Agencies? (such as Ticket Master, StubHub, or LOVEtheatre)
While we do not typically sell our tickets through third party ticket agencies, please note that tickets for our shows may sometimes be available on outside agency websites. Be aware that purchasing tickets on these sites may incur extra charges and we do not take responsibility for tickets sold outside of our Box Office.
What are the opening times of the theatre?
Our main theatre opens at 10:30am and doors close at 11pm on show nights and 6pm on non-show days. We advise that you arrive at the theatre 20 minutes before a performance starts. This will give you enough time to collect your tickets, if necessary, and to take your seats. While we do our best to accommodate latecomers, some performances will not permit entry until after the interval.
What are the opening times of The Café and The Gallery?
The Café and The Gallery are both open from Monday to Saturday 10.30am until front doors close (closes at 6pm on non-performance days.)
What are the opening times of the Bars?
Our Ground Floor Bar and 2nd Floor Bar both open one and a half hours before curtain up. Our 2nd Floor Bar closes after the interval of evening performances. Our Ground Floor Bar closes when front doors close.
What are the opening times of The Apron?
Our restaurant, The Apron, is open from Thursday to Saturday 12pm—11pm for all patrons and visitors.
What are the opening times of the Production and Learning Centre at TR2, Cattedown?
The building opens at 8.15am from Monday to Saturday.
How do I get to the theatre?
Theatre Royal Plymouth is located at the West End of Royal Parade in the city centre. The Theatre is approximately a 15 minute walk from the train station and a 10 minute walk from the bus station—although most local buses will stop on Royal Parade. Taxi drop-off and pick-up point is located to the rear of the theatre and is a short distance from the main entrance. For patrons with limited mobility, if you require any assistance getting to and from your car or taxi, please let us know at the time of your booking. Our postal address is: Theatre Royal Plymouth Royal Parade Plymouth PL1 2TR Our Production and Learning centre is situated at TR2 on the Plym estuary in Cattedown, Plymouth; approximately 2 miles from the city centre. Unfortunately, this area is not well served by public transport but is approximately a 25 minute walk from the city centre. There is on-site, free parking. Taxi drop-off and pick-up point is located at the main entrance of TR2. For patrons with limited mobility, if you require any assistance getting to and from your car or taxi, please let our TR2 Reception know on 01752 230575. TR2's postal address is: 12 Neptune Park Cattedown Plymouth PL4 0SJ United Kingdom
Where can I park?
There are three car parks situated nearby to the theatre, as listed below. Although every effort is made to keep this information up to date, please ensure you check the signs and tariff charges before you purchase your ticket. Theatre Royal Plymouth car park—behind the Theatre Pay on foot (you can either prepay in advance or pay on exit.) You can pay for your parking at the Theatre Royal Plymouth car park using our ticketing machine on the ground floor of the Theatre. This machine accepts both credit cards and cash payments. The Theatre Royal Plymouth car park is open from Monday to Sunday 8am–11.59pm. (Customers who are parked after midnight will still be able to exit.) This car park has 22 disabled spaces and 2 dementia friendly spaces.
Civic Centre car park—adjacent to the Theatre Pay and Display (Maximum stay three hours) Daytime charging period: Monday to Sunday 8am–6pm (including bank/public holidays) Evening charging period: Monday to Sunday 6pm–10pm (including bank/public holidays) This car park has 9 disabled spaces.
Derry’s Cross car park—3 minutes’ walk from the Theatre Pay and Display Charging period: Monday to Sunday 8am–10pm (including bank/public holidays)
Is there an age restriction to attend performances?
While Theatre Royal Plymouth encourages access for all, we would recommend parents/guardians do not bring infants under two years into the auditoria. Lighting and sound effects, or the length of a production, may cause distress. Should you wish to attend performances with an infant aged below two years, they will need to be accommodated on the parent or guardian’s lap as no seat will be allocated for them. There will be no charge for this. Should the infant become restless and cause a disturbance, the parent/guardian will be requested to leave the auditorium with the child. We reserve the right to not re-admit patrons. Children over the age of two will need a purchased ticket to enter our auditoria. Booster seats are available free of charge and available on a first come, first serve basis. You can pick one up by the access ramp between Box Office and the Ground Floor Bar, or by Door 4; found on the opposite side of the Bar. Some productions may have age guidelines—please refer to the relevant show page on our website.
Is there a dress code when attending a performance?
We do not have a compulsory dress code here at Theatre Royal Plymouth. Traditionally, attendees may dress up for an evening at the theatre but this has since become more relaxed.
What does 'Restricted View' mean?
Some of our seats in The Lyric auditorium are restricted in their view of the stage and are therefore sold at a discounted price. Depending on the set of each show, you may lose visibility of half of the stage. This information will be known from the first night of each show and communicated to patrons where possible. Some older theatres have pillars that can restrict your view but Theatre Royal Plymouth is a modern design with clear views from every seat. Exceptions to this rule will be made clear at the time of booking.
Is there a lift in the theatre?
There is a lift in the foyer, opposite the Box Office, that serves from the Ground Floor to the 2nd Floor. There is an access lift by Door 4 that goes down to our Basement Floor. If you have difficulty walking, please make this known to the Box Office staff when you make your booking, as it will enable us to better accommodate your requirements.
Eat & Drink
Where can I get something to eat?
The Apron offers a range of dishes to suit all tastes using fresh, locally sourced produce (where possible). It is open to all patrons and visitors from midday to 11pm, or for Theatre Dining from 2 hours 30 minutes before matinee performances and 2 hours before evening performances. View our menus and make a reservation here or contact the Box Office on 01752 267222.
Is there a bar in the theatre?
The Bars are situated on the Ground and 2nd Floors. Both offer a wide selection of bottled alcoholic and non-alcoholic beverages, draught lager, and a range of hot drinks. All alcoholic, soft, and hot drinks can be consumed in the Theatre Royal Plymouth auditoria—please inform your server, who will provide you with a plastic glass or paper cup for this purpose. Please note that glass and china are strictly not permitted in the auditoria.
Can I pre-order interval drinks?
Patrons may pre-order interval drinks online or through order forms found at our Bars before the performance. Note down your order and take it to a member of staff behind either of our Bars. Interval drinks are pre-paid and will be prepared for you in time for the interval. If you are having a preshow dinner in The Apron, you can return to it during the interval to enjoy your drinks, a pre-ordered dessert, or a coffee.