Frequently Asked Questions

The building on Royal Parade and TR2 are open Monday to Saturday 10am to 2pm where you can come in and see our gallery, see our Box Office in person and have a drink in our café.

If there is a show, the building is open 90 minutes before the performance is scheduled to start.

Please click here for directions including how to reach us by public transport including places to park around us.

Children over the age of 2 will require a purchased ticket. Children under 2 (babes in arms) can attend on a guardian’s lap without cost. Some productions may have age suitability, please refer to the event pages for guidance.

All age guidelines are simply recommendations.

Disney’s Aladdin – children under 3 will not be admitted into the theatre.

A restricted view means that you may be unable to see the entire stage at a specified seat. There may be elements of the stage such as speakers or lighting that obstruct the view or an incomplete view due to the position of the seats.

In-person: If you are unable to display an e-ticket on a digital device, please ensure you bring your order number or a copy of your order confirmation email along with you.

Through a browser: Digital tickets for forthcoming events are available to view in the Upcoming Events section of your online accounts 7 days before the show.

Through the app: Download the app to access your tickets through your phone.

we are also able to print paper tickets, which can be posted to you in advance of the performance. There is a charge of £2.50 for this service. To request paper tickets, please contact our Box Office on 01752 267222.

The easiest way to share tickets is to download our app here. Select the tickets (once available) you wish to forward and use the ‘Send to Friend’ button. You will need the recipients’ email address.

You can also pass your order number, and they can collect their ticket/s from the Box Office on the date of the show.

Our Box Office phone lines are open Monday – Saturday, 10am – 5pm. Please call us on 01752 267222.

You may book up to 19 tickets per online order.

Groups of 20+ or school groups can use our dedicated Group Sales service on 01752 267222 (option 1), from Monday to Saturday, 10am–5pm or you can e-mail group.sales@theatreroyal.com.

Concession tickets are available for some of our performances. When booking online, concessions will be available for purchase when you select your seat/s if applicable on a chosen date. If you feel that you are eligible for a concession, please ask when booking.

Once purchased, tickets are non-refundable. However, tickets can be protected through our partnership with Booking Protect.

Theatre gift vouchers can be purchased online here or by calling our Box Office on 01752 267222. Once purchased, they may be redeemed for productions, workshops, and memberships.

To qualify for this rate, we require a purchase of a minimum of 2 and a maximum of 6 tickets, with at least one adult and one child under the age under 16 included in the group.

The support of our members means the world to us! By supporting us as a TRP Member, you’re helping us to keep arts thriving in the South West through our work on stage, with local emerging artists and with some of the most vulnerable people in our local community.

By joining as a TRP Member you’ll also unlock exclusive membership benefits which include priority booking, ticket discounts, access to events and behind the scenes news. Membership starts at £20 per year.

We have six levels of TRP Membership, which each offer different membership benefits and support different interests. Our membership levels are Supporter, Friend, Associate, Ambassador, Director and Executive.

Find out more about the benefits for each of the memberships here!

Yes you can! Please give our Box Office team a call on 01752 267222 and we will check your membership, process an upgrade for you and take payment for the upgrade.

Yes, for Friend Membership and above you can choose to pay in instalments by signing up by Direct Debit – you’ll get a special discount if you do pay by Direct Debit! Complete and return our Direct Debit form to set this up.

Yes, all TRP Members get access to new shows before the general public allowing you to skip the queue and book your favourite seats at the best price. Priority booking varies depending on your Membership level.

When you join as a TRP Member, you will receive on sale announcements which will clearly outline when new shows go on sale and the periods of priority booking for your membership level. During the priority booking periods, the different dates will also be clearly indicated on the season pages for each on sale and on the individual show pages on our What’s On sections of our website.

Membership discount is available for our Friend Members and above. Once you’ve joined as a TRP Member, our ticketing system will recognise you as a Member when you log into your account online. When you book tickets online, the Member Discount will be available for you to select on qualifying performances.

Please remember: you must ensure that you log in to the account associated with your membership in order to access the concession online.

You can also book by calling our Box Office on 01752 267222 as they will be able to see that you are eligible for concession

We have partnered with some of our brilliant local restaurants and cafes to offer a discount for our Friends Members and above. When you join as a member or renew your membership, you will receive an email with details of your membership which will include an image that you’ll need to show when you visit qualifying restaurants and cafes. If you can’t find this email please call us on 01752 267222 or email memberships@theatreroyal.com and we will send a new version to you.

These discounts will vary and we will keep you updated on the latest offers in your membership newsletters.

We no longer issue membership cards as we want to do our bit to reduce waste. You’ll be able to access your membership benefits such as your priority booking period and your ticket discount by signing into your account online, or by calling our Box Office team on 01752 267222 (they’ll be able to see your membership on your account).

Yes you can! If you’re purchasing your membership online you can enter your gift card number in the box towards the bottom of the page. (Don’t forget to include the hyphen in your gift card number). You can also use your gift card when paying over the phone with our Box Office team (01752 267222).

COVID’s lockdown period showed us how much we need the support of our Members and we wanted to give more people the opportunity to join as a Member by offering new levels. We have had to make some changes across TRP as a result of the pandemic and therefore some of the original membership benefits have had to change.

By supporting us as a TRP Member, you’re helping us to keep arts thriving in the South West through our work on stage, with local emerging artists and with some of the most vulnerable people in our local community. Plus you’ll unlock exclusive membership benefits, so it’s a win win!

Yes you can! If you’re purchasing membership for someone else as a gift, then you can purchase a gift voucher for the price of the membership level you would like to give. The recipient of the gift voucher will then be able to go online, select the membership they would like and then enter the gift card number in the box towards the bottom of the page. (Don’t forget to include the hyphen in your gift card number). They can also use their gift card when paying over the phone with our Box Office team (01752 267222).

Yes, we have four corporate membership levels plus the opportunity for your business to directly support one of our Engagement and Learning projects for vulnerable people in the local community. You’ll get ticket discounts for you and your staff, complimentary tickets, advertising opportunities, access to events and more! Get more info on our website here or email development@theatreroyal.com for more information.

UK tax payers living anywhere in the world are eligible. However, you must have paid enough tax to cover the amount that all the charities you support would claim in Gift Aid in a tax year (6 April–5 April the following year). Even if you’re not employed, you’re still eligible for Gift Aid if you pay tax on any of the following:

• a personal or occupational pension
• bank or building society savings accounts
• rental income
• stocks and shares
• UK and overseas investment dividends

Other taxes such as VAT and council tax do not apply.

As the tax payer, you’re responsible for checking your eligibility for Gift Aid as any tax shortfall is the responsibility of the tax payer, so please speak to your accountant or HMRC if you are unclear on how much tax you have paid.

Simply tick the box on the donation form, click the button above to download a form, or call our Box Office on 01752 267222

Gift Aid can only be claimed on voluntary donations so we do not claim Gift Aid for tickets, or any programmes, food or drinks that we sell.

Your Gift Aid declaration will remain in effect until you let us know that your circumstances have changed.

You can cancel or change your Gift Aid declaration at any time by emailing info@theatreroyal.com or calling our Box Office on 01752 267222.

Please let us know of any change in name or address so that we can keep our records correct and up to date.

As a higher rate tax payer, when you donate the charity will claim against your donation at the basic rate of tax (currently 20%) However, the good news is you can claim the difference between the rate you pay and basic rate on your donation. It’s the same if you live in Scotland.

All you need to do is complete the charitable giving section on your self-assessment tax form.

Example:

You donate £100 to charity – they claim Gift Aid to make your donation £125. You pay 40% tax so you can personally claim back £25.00 (£125 x 20%).

If you don’t have to send a tax return, contact HMRC and ask for a P810 form. You’ll need to submit it by 31^st January after the end of the previous tax year.