Frequently Asked Questions

Please find below some of our frequently asked questions regarding ticket booking, visiting Theatre Royal Plymouth or the Production and Learning Centre at TR2, and where to eat or drink at the theatre.

If you have any other questions, send us an email or call 01752 267222.

Your visit

What are the opening times of the theatre?

Theatre Royal Plymouth is currently only open to ticket holders for entry to a performance. Our main doors and bars now open 90 minutes before a performance starts. While we do our best to accommodate latecomers, in some cases this may result in you not being let in to see the show.

What are the opening times of The Gallery?

If you are attending a performance you are welcome to arrive up to 90 minutes before the show so that you might enjoy our gallery space.

 

What are the opening times of the Bars?

Our front of house bars will be open approximatly 90 minutes prior to each performance. Our welcome team at our main entrance will be happy to direct you to your nearest bar.

What are the opening times of the Production and Learning Centre at TR2, Cattedown?

The building opens at 8.15am from Monday to Saturday.

How do I get to the theatre?

Theatre Royal Plymouth is located at the West End of Royal Parade in the city centre. The Theatre is approximately a 15 minute walk from the train station and a 10 minute walk from the bus station—although most local buses will stop on Royal Parade. Taxi drop-off and pick-up point is located to the rear of the theatre and is a short distance from the main entrance. For patrons with limited mobility, if you require any assistance getting to and from your car or taxi, please let us know at the time of your booking.

Our postal address is:

Theatre Royal Plymouth
Royal Parade
Plymouth
PL1 2TR

Our Production and Learning centre is situated at TR2 on the Plym estuary in Cattedown, Plymouth; approximately 2 miles from the city centre. Unfortunately, this area is not well served by public transport but is approximately a 25 minute walk from the city centre. There is on-site, free parking. Taxi drop-off and pick-up point is located at the main entrance of TR2. For patrons with limited mobility, if you require any assistance getting to and from your car or taxi, please let our TR2 Reception know on 01752 230575.

TR2’s postal address is:

12 Neptune Park
Cattedown
Plymouth
PL4 0SJ
United Kingdom

Where can I park?

There are three car parks situated nearby to the theatre, as listed below. Although every effort is made to keep this information up to date, please ensure you check the signs and tariff charges before you purchase your ticket.


Theatre Royal Plymouth car park—behind the Theatre

Pay on foot (From May 1st 2022 payment is pre-pay only, NOT pay on exit).

The Theatre Royal Plymouth car park is open from Monday to Sunday 8am–11.59pm. (Customers who are parked after midnight will still be able to exit.)

This car park has 22 disabled spaces and 2 dementia friendly spaces.


Civic Centre car park—adjacent to the Theatre

Pay and Display (Maximum stay three hours)

Daytime charging period: Monday to Sunday 8am–6pm (including bank/public holidays)

Evening charging period: Monday to Sunday 6pm–10pm (including bank/public holidays)

This car park has 9 disabled spaces.


Derry’s Cross car park—3 minutes’ walk from the Theatre

Pay and Display

Charging period: Monday to Sunday 8am–10pm (including bank/public holidays)

Is there an age restriction to attend performances?

While Theatre Royal Plymouth encourages access for all, we would recommend parents/guardians do not bring infants under two years into the auditoria. Lighting and sound effects, or the length of a production, may cause distress. Should you wish to attend performances with an infant aged below two years, they will need to be accommodated on the parent or guardian’s lap as no seat will be allocated for them. There will be no charge for this. Should the infant become restless and cause a disturbance, the parent/guardian will be requested to leave the auditorium with the child. We reserve the right to not re-admit patrons. Children over the age of two will need a purchased ticket to enter our auditoria. Booster seats are available free of charge and available on a first come, first serve basis. You can pick one up by the access ramp between Box Office and the Ground Floor Bar, or by Door 4; found on the opposite side of the Bar. Some productions may have age guidelines—please refer to the relevant show page on our website.

Is there a dress code when attending a performance?

We do not have a compulsory dress code here at Theatre Royal Plymouth. Traditionally, attendees may dress up for an evening at the theatre but this has since become more relaxed.

What does 'Restricted View' mean?

Some of our seats in The Lyric auditorium can be restricted in their view of the stage. Depending on the set of each show, you may lose visibility of half of the stage. This information will be known from the first night of each show and communicated to patrons where possible.  Seats which may offer a restricted view will be made clear at the time of booking and are only released when performances are in high demand. Book early for the best prices and availability.

Is there a lift in the theatre?

There is a lift in the foyer, opposite the Box Office, that serves from the Ground Floor to the 2nd Floor. There is an access lift by Door 4 that goes down to our Basement Floor. If you have difficulty walking, please make this known to the Box Office staff when you make your booking, as it will enable us to better accommodate your requirements.

Do I need to wear a face covering whilst at the theatre?

The wearing of face coverings is no longer mandatory however you are most welcome to wear one should you wish to do so.

I am unable to attend a rescheduled performance. What shall I do?

If we have your email address on the system you should have received an email or a letter from us with details of your new performance date(s). If you are happy with the new date, you do not need to take any action and new tickets will automatically be issued to you in due course (please keep hold of your current tickets for now). If you are unable to attend the rescheduled date please call our Box Office on 01752 267222.

I heard that the show I have tickets for has been rescheduled. What shall I do next?

If we have your email address on the system you should have received an email or a letter from us with details of your new performance date(s). If you are happy with the new date, you do not need to take any action and new tickets will automatically be issued to you in due course (please keep hold of your current tickets for now). If you are unable to attend the rescheduled date please call our Box Office on 01752 267222.

Where are my tickets?

We no longer issue physical tickets. Tickets for forthcoming events are available to view in the Upcoming Events section of your online account.

Your digital tickets will appear 7 days before the date of your visit.

You can now access your account in two ways:

1 – Via a web browser

Simply log in to your account and view your bookings within the Upcoming Events section of your profile.

Or 2 – Via our new TRP App!

Access your digital tickets at the touch of a finger with our brand new TRP App. Simply log in and go to My Account > My Tickets.

If you are unable to display an e-ticket on a digital device, please ensure you bring your order number or a copy of your order confirmation email along with you.

If you purchased tickets after the 23rd March 2020, these will be safe on our system and will not yet have been printed or issued due to our building having been closed.

 

Where can I get something to eat?

Ticket holders can enjoy our TRP café and bars, as well as our Gallery on the first floor, before and after the show and during the intervals.

Our café offers a range of barista drinks using our locally sourced, organic, and clean roasted coffee from Owens Coffee, as well as sweet treats from Peck and Strong based in Crediton and a growing range of savoury items; including Paninis and Toasties. We also offer Cronuts, supplied by the fantastic Rise Bakery, which are a delectable marriage of Croissant and Doughnut, using the laminated dough of a Croissant but fried like a Doughnut and then presented with a range of toppings.

Ideally, we would appreciate contactless payment, however will be happy to accept payment by card and cash. Some mobile sales points may be cash only. Any food or snacks you may bring with you should be consumed in the foyers before taking your seat in the auditorium.

Hand sanitising stations are positioned throughout the public spaces for audience members to use and we ask that you do so frequently

Booking information

How do I book online?

You can book for any of our productions by visiting our What’s On section and clicking any of the ‘Book Tickets’ buttons.

If you are experiencing problems booking online please call our Box Office team on 01752 267222.

How do I book in person?

Our Box Office is currently open for in-person bookings every Monday to Saturday, from 10am until 2pm. This will be in place until Friday 30th September. Any extension to this date will be released nearer the time.

How do I book on the phone?

Our Box Office phone lines are open Monday – Saturday, 10am – 5pm.

Please call us on 01752 267222.

How many tickets can I book online?

You may book up to 9 tickets per online order.

Groups of 10+ or school groups can use our dedicated Group Sales service on 01752 267222 (option 1), from Monday to Saturday, 10am–5pm or you can e-mail group.sales@theatreroyal.com.

What concessions are available?

We have a wide range of concessions but these are not standard and may differ from show to show.  For show specific information please check the show pages on our website, or call our Box Office on 01752 267222.

Only one concession applies per ticket. Please inform us if you are entitled to concessions at the time of booking as changes cannot be made once tickets have been issued. Concessions subject to availability.

Friends members and Ambassadors will need to be logged in to the website in order for their concession to apply. If you have a membership but have not yet created an online account with us please contact the Box Office on 01752 267222 and we will ensure your membership is associated with your website log in for all future bookings.

*School, group, and disabled concessions are not available online, please contact the Box Office on 01752 267222 if you wish to book tickets of this type or email group.sales@theatreroyal.com for group bookings.

Can I receive my tickets by post?

Our Digital Tickets are the easiest and quickest way to receive your tickets. Our digital tickets are distributed electronically 7 days before the date of your visit, straight into the Upcoming Events section of your TRP online account. You will need to download them by logging in here.

If you have issues accessing your digital tickets on the day of the performance, please make sure to bring your order number (which can be found in your order confirmation email) along with you.

If you are unable to display your ticket(s) on a digital device, we are also able to print paper tickets, which can be posted to you in advance of the performance. There is a charge of £2.50 for this service. To request paper tickets, please contact our Box Office on 01752 267222 or email them at boxoffice@theatreroyal.com.

Can I get a refund?

Once purchased, tickets are non-refundable. Tickets may be exchanged, subject to availability, for an alternative performance of the same show. We charge an administration fee of £1.50 a ticket for this service. Please contact the Box Office on 01752 267222 before the date on the original ticket if you wish to exchange to an alternative date.

We do offer a resale service for sold-out shows. A 10% fee will be taken if your tickets are sold. Please note we cannot guarantee tickets will be sold and you run the risk of losing your money if we are not successful.

I would like to exchange my tickets for another date of a rescheduled performance. How do I do this?

Tickets may be exchanged, subject to availability, for an alternative performance of the same show. We charge an administration fee of £1.50 a ticket for this service. Please contact the Box Office on 01752 267222 before the date on the original ticket if you wish to exchange to an alternative date.

What happens if my tickets do not arrive or I mislay them?

We no longer issue physical tickets. Tickets for forthcoming events are available to view in the Upcoming Events section of your online account.

Your digital tickets will appear 7 days before the date of your visit.

We are excited to announce that you can now access your account in two ways:

1 – Via a web browser

Simply log in to your account and view your bookings within the Upcoming Events section of your profile.

Or 2 – Via our new TRP App

Access your digital tickets at the touch of a finger with our brand new TRP App. Simply log in and go to ‘My Account’ > ‘My Tickets’. View your order history, find out What’s On, send tickets to a friend and book for more amazing shows. Available on Google Play or on the App Store now.

If you are unable to display an e-ticket on a digital device, please ensure you bring your order number or a copy of your order confirmation email along with you.

How do I purchase Gift Vouchers?

Theatre gift vouchers can be purchased online here or by calling our Box Office on 01752 267222. They may be redeemed for all shows, workshops, and memberships at Theatre Royal Plymouth.

What are the current Box Office opening hours?

During the month of August, our Box Office will be open for in-person bookings every Monday to Saturday, from 11am until 2pm. This will be in place until Wednesday 31st August. Any extension to this date will be released nearer the time.

Our phone lines are also open:
Monday – Saturday
10am – 5pm

01752 267222

 

What happens to the unused credit on my TRP gift card?

If the value of your purchase is less than the value of the gift voucher, your purchase amount will be debited from your voucher credit and the remaining balance can be redeemed when you next make a purchase. If that balance remains unused by the time the gift voucher expires, that credit will be donated to our charitable trust and put towards our work within the community.

How do you qualify for a Family Rate ticket?

Family Rate tickets are available for certain performances, as detailed on a production’s listing and ‘more info’ pages.

Patrons must add a minimum of 2 and maximum of 6 tickets in order to qualify, and the group must contain a minimum of 1 adult and 1 child U16.

Eat & Drink

Can I buy Food or Drink?

From Monday 1st August 2022, every Monday to Saturday from 10am until 2pm, members of the public will once again be able to enjoy our front of house spaces, as well as our TRP café and Gallery on the first floor. On days when there is a matinee performance, our Front of house will remain open all day from 10am.

Our café offers a range of barista drinks using our locally sourced, organic, and clean roasted coffee from Owens Coffee, as well as sweet treats from Peck and Strong based in Crediton and a growing range of savoury items; including Paninis and Toasties. We also offer Cronuts, supplied by the fantastic Rise Bakery, which are a delectable marriage of Croissant and Doughnut, using the laminated dough of a Croissant but fried like a Doughnut and then presented with a range of toppings.

Ideally, we would appreciate contactless payment, however will be happy to accept payment by card and cash. Some mobile sales points may be cash only. Any food or snacks you may bring with you should be consumed in the foyers before taking your seat in the auditorium.

Hand sanitising stations are positioned throughout the public spaces for audience members to use and we ask that you do so frequently

TRP Membership

Why should I join as a TRP Member?

The support of our members means the world to us! By supporting us as a TRP Member, you’re helping us to keep arts thriving in the South West through our work on stage, with local emerging artists and with some of the most vulnerable people in our local community.

By joining as a TRP Member you’ll also unlock exclusive membership benefits which include priority booking, ticket discounts, access to events and behind the scenes news. Membership starts at £20 per year.

Are there different levels of Membership?

We have six levels of TRP Membership, which each offer different membership benefits and support different interests. Our membership levels are Supporter, Friend, Associate, Ambassador, Director and Executive.

Find out more about the benefits for each of the memberships here!

Can I upgrade my Membership?

Yes you can! Please give our Box Office team a call on 01752 267222 and we will check your membership, process an upgrade for you and take payment for the upgrade.

Can I pay in installments?

Yes, for Friend Membership and above you can choose to pay in instalments by signing up by Direct Debit – you’ll get a special discount if you do pay by Direct Debit! Complete and return our Direct Debit form to set this up.

Does my Membership give me early access to tickets?

Yes, all TRP Members get access to new shows before the general public allowing you to skip the queue and book your favourite seats at the best price. Priority booking varies depending on your Membership level.

How do I know when my priority booking periods are?

When you join as a TRP Member, you will receive on sale announcements which will clearly outline when new shows go on sale and the periods of priority booking for your membership level. During the priority booking periods, the different dates will also be clearly indicated on the season pages for each on sale and on the individual show pages on our What’s On sections of our website.

How does the ticket discount work?

Membership discount is available for our Friend Members and above. Once you’ve joined as a TRP Member, our ticketing system will recognise you as a Member when you log into your account online. When you book tickets online, the Member Discount will be available for you to select on qualifying performances.

Please remember: you must ensure that you log in to the account associated with your membership in order to access the concession online.

You can also book by calling our Box Office on 01752 267222 as they will be able to see that you are eligible for concession

How do I access the discount at local restaurants and cafes?

We have partnered with some of our brilliant local restaurants and cafes to offer a discount for our Friends Members and above. When you join as a member or renew your membership, you will receive an email with details of your membership which will include an image that you’ll need to show when you visit qualifying restaurants and cafes. If you can’t find this email please call us on 01752 267222 or email memberships@theatreroyal.com and we will send a new version to you.

These discounts will vary and we will keep you updated on the latest offers in your membership newsletters.

Will I get a Membership card?

We no longer issue membership cards as we want to do our bit to reduce waste. You’ll be able to access your membership benefits such as your priority booking period and your ticket discount by signing into your account online, or by calling our Box Office team on 01752 267222 (they’ll be able to see your membership on your account).

I have a TRP gift card on my account - can I use this to purchase a Membership?

Yes you can! If you’re purchasing your membership online you can enter your gift card number in the box towards the bottom of the page. (Don’t forget to include the hyphen in your gift card number). You can also use your gift card when paying over the phone with our Box Office team (01752 267222).

Why did you make changes to your Memberships?

COVID’s lockdown period showed us how much we need the support of our Members and we wanted to give more people the opportunity to join as a Member by offering new levels. We have had to make some changes across TRP as a result of the pandemic and therefore some of the original membership benefits have had to change.

What does my Membership support?

By supporting us as a TRP Member, you’re helping us to keep arts thriving in the South West through our work on stage, with local emerging artists and with some of the most vulnerable people in our local community. Plus you’ll unlock exclusive membership benefits, so it’s a win win!

Can I buy a gift Membership?

Yes you can! If you’re purchasing membership for someone else as a gift, then you can purchase a gift voucher for the price of the membership level you would like to give. The recipient of the gift voucher will then be able to go online, select the membership they would like and then enter the gift card number in the box towards the bottom of the page. (Don’t forget to include the hyphen in your gift card number). They can also use their gift card when paying over the phone with our Box Office team (01752 267222).

Do you offer Corporate Membership or Sponsorship for local businesses to support TRP?

Yes, we have four corporate membership levels plus the opportunity for your business to directly support one of our Engagement and Learning projects for vulnerable people in the local community. You’ll get ticket discounts for you and your staff, complimentary tickets, advertising opportunities, access to events and more! Get more info on our website here or email development@theatreroyal.com for more information.

Gift Aid

Am I eligible?

UK tax payers living anywhere in the world are eligible. However, you must have paid enough tax to cover the amount that all the charities you support would claim in Gift Aid in a tax year (6 April–5 April the following year). Even if you’re not employed, you’re still eligible for Gift Aid if you pay tax on any of the following:

  • a personal or occupational pension
  • bank or building society savings accounts
  • rental income
  • stocks and shares
  • UK and overseas investment dividends

Other taxes such as VAT and council tax do not apply.

As the tax payer, you’re responsible for checking your eligibility for Gift Aid as any tax shortfall is the responsibility of the tax payer, so please speak to your accountant or HMRC if you are unclear on how much tax you have paid.

How do I sign up?

Simply tick the box on the donation form, click the button above to download a form, or call our Box Office on 01752 267222

Can Gift Aid be claimed on tickets and meals?

Gift Aid can only be claimed on voluntary donations so we do not claim Gift Aid for tickets, or any programmes, food or drinks that we sell.

How long does the declaration last?

Your Gift Aid declaration will remain in effect until you let us know that your circumstances have changed.

How do I change my Gift Aid status?

You can cancel or change your Gift Aid declaration at any time by emailing info@theatreroyal.com or calling our Box Office on 01752 267222.

Please let us know of any change in name or address so that we can keep our records correct and up to date.

What if I am a higher rate tax payer?

As a higher rate tax payer, when you donate the charity will claim against your donation at the basic rate of tax (currently 20%) However, the good news is you can claim the difference between the rate you pay and basic rate on your donation. It’s the same if you live in Scotland.

All you need to do is complete the charitable giving section on your self-assessment tax form.

Example:

You donate £100 to charity – they claim Gift Aid to make your donation £125. You pay 40% tax so you can personally claim back £25.00 (£125 x 20%).

If you don’t have to send a tax return, contact HMRC and ask for a P810 form. You’ll need to submit it by 31st January after the end of the previous tax year.