Skip to main content

Terms & Conditions

Booking and ticket information

  • Tickets are non-refundable unless the performance is cancelled.
  • If you are unable to attend, please notify us ahead of the start time and we may be able to exchange your tickets for an alternative performance of the same production for an additional fee (£1.50 a ticket).
  • Your tickets can be refund-protected should you, or anyone in your party, be unable to attend due to unforeseen circumstances through our partnership with Booking Protect (click for Terms and Conditions).
  • Some performances or events may have age restrictions, please check for any restrictions on the production’s event page or with our Box Office prior to purchasing your tickets.
  • Children under 14 must be accompanied by a responsible adult.
  • If an event is cancelled or postponed, we will do our best to inform you of these changes.
  • Tickets may not be resold for commercial gain.
  • Theatre Royal Plymouth Ltd takes no responsibility for tickets or services purchased via an agency or third party, including individuals purchasing on behalf of a group.
  • Booking early is recommended to secure the best seats at the best prices.

We reserve the right to:

  • Cancel performances
  • Alter the cast without notice
  • Refuse ticket holder entry
  • Provide alternative seats


  • Concession tickets are available for some of our performances; if you feel that you are eligible for a concession please ask when booking.
  • Only one concession applies per ticket. Proof of eligibility may be requested at the time of purchase and/or on the day of the performance.
  • Family Rate tickets are available for certain performances, as detailed on a production’s listing and ‘more info’ pages. In order to qualify for this special rate, we require a group purchase of a minimum of 2 and a maximum of 6 tickets, with at least one adult and one child under the age under 16 included in the family group. Each person will need their own seat.

Gift vouchers

  • Gift vouchers are valid for 2 years from the purchase date and are non-refundable once issued.
  • Gift vouchers can be redeemed for a range of exciting experiences, including all productions, workshops, and memberships.
  • You can use your voucher credit to buy tickets. If you still have some credit left after your purchase, you can use it for your future purchases.
  • Any remaining balance in expired gift vouchers are donated to our charitable trust and put towards continuing our work within the community.

Customer courtesy

  • Theatre is a shared experience so please show consideration to those on stage as well as your fellow audience members. Mobile phones and other devices should be switched off during the performance.
  • We are a champion for inclusivity and diversity and expect all of our patrons to respect and be kind to one another when you visit.
  • For future promotional activities, we occasionally film/photograph our audience. If you wish to be excluded please inform our staff.
  • Smoking or vaping is strictly prohibited in all areas of the premises.
  • Theatre Royal Plymouth and the production companies are not responsible or liable for any personal property brought onto the premises.
  • CCTV is in operation throughout for the purpose of crime prevention and detection.
  • Security searches may be carried out at certain performances and events.
  • Alcoholic, soft, and hot drinks are allowed in the auditoria, but glass and china are not permitted.
  • The performance starts at the time specified on your ticket. Please ensure you arrive in plenty of time to take your seats.